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Product & Service / TecSystems / TecCRM




 
In today’s highly competitive business environment, develop and maintain good customer relationship is the key success factor for enterprise to enhance their competitive advantage in the market.

TecCRM is a comprehensive and easy-to-use Customer Relationship Management (CRM) system for service, trading and manufacturing industries. It provides a platform to record, query, integrate and analyze all relevant information of each customer across the enterprise in order to facilitate more effective marketing, selling and servicing decisions.
     TecCRM Features Highlight:
  • One-stop enquiry window offers powerful tracking and analysis
  • With sales cycle management concept implanted, automation takes place from sales needs dispatch to analysis, from job reminders to activity tracking, from project planning to progress tracking
  • Comprehensive account management with user-definable fields and groupings
  • Integrated with TecSystems’ ERP modules making price history available for reference any time
  • Contract expiry tracking enhances management of warranty cycle
  • Data exportable to Excel facilitates your mobility needs of PDA integration
  • Flexibility on setting user access generically or precisely as per individual account