Customer Relationship Management (CRM)

TecE CRM is a comprehensive and easy-to-use Customer Relationship Management (CRM) system for all industries. It provides a centralized platform to record, query, integrate and analyse all relevant information of each customer across the enterprise in order to facilitate more effective marketing, selling and servicing decisions.

Feature Highlight:

One-stop enquiry platform for tracking sales activities
Automation of sales cycle management from sales pipeline dispatch to analysis, from job reminders to activity tracking, from project planning to progress tracking
Flexible account management with user-definable fields and groupings
Integrated with TecE ERP modules for order history records
Service management to manage contracts and warranty cycle
Records for customer support service details
Comprehensive analysis evaluates the sales performance. Sales hit rate and forecast can be seen at a glance

Key Benefit:

Higher conversion rate of sales opportunity by close monitoring and appropriate sales follow up strategy

Increase customer satisfaction by quick response to customer enquiry and fulfil their needs

Timely and accurate sales analysis information to support decision making