The maintenance & repair management system is designed for product distribution agents. It is a centralized management platform for receiving orders from local dealers, managing delivery, installation and follow-up repair and maintenance services to customers. With the integration to TecE ERP system, the entire sales and after-sales process can be handled properly and efficiently.
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Customer and product maintenance registration, including expiry date, maintenance fee, etc.
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Job scheduling and worker arrangement
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Job management including work order and job detail records
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Customer enquiry and maintenance / repair service records
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Integrate with inventory module for good delivery, management of material issue / return
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Integrate with sales & accounting module
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Provide maintenance analysis report
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Improve quality of after-sales service by rapid response to customer
Goodwill and brand building with well-organized maintenance service
Enhance cross-department communication and avoid human mistake by integration with ERP modules
Improve product function and quality with maintenance analysis